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隨著科技快速發展，很多企業開始追求更人性化的使用者介面設計，如聊天機器人和智慧語音的需求則是近年來成長幅度最大的部份。然而，有許多企業導入聊天機器人，但最後卻沒創造出成果，能夠與業務成長有所連結，最終僅得到人工智慧及機器學習的數據資料記錄而已。



在這個課程上，你將瞭解到聊天機器人的基本技術，聊天機器人的類型和不同類型的聊天機器人的案例，接著將透過課程你將可以發現聊天機器人的應用範圍，以及如何創造顧客體驗價值，也能學會如何設計製作聊天機器人的使用介面。



With the rapid advancement of technology, numerous enterprises are pursuing more user-friendly interface designs. The demand for chatbots and intelligent voices has seen significant growth in recent years. However, despite the introduction of chatbots by several companies, they have failed to generate results linked to business growth. Ultimately, they've only amassed data records in artificial intelligence and machine learning. 



In this course, you will gain an understanding of the fundamental principles of chatbot technology, explore the various chatbot types and their examples, and develop the skills to identify chatbot applications for enhancing customer experience. You will also discover how to design and construct chatbot interfaces that deliver value to your customers.